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02 Sep, 2007

Paypal’s Business Mastery

Posted by: Jason Drohn In: young entrepreneur

Bank of Internet Checking AccountPaypal is an amazing company. They have pretty much turned payments made on the internet into an art form, leaving no competitor in their path. Their money market account pays better than almost any other financial institution’s and they make receiving and sending money just as easy.

I receive quite a lot of my monthly cash through paypal, so I have just always had a debit card so that I could treat it just like a normal bank account. There is something terribly rewarding about going to the MAC machine and pulling out money that almost magically shows up. I didn’t sell anything for it, and sometimes I didn’t do any work for it, it is just web advertising and things like that.Anyway, the Paypal debit card gives you 1% cash back on all purchases when you use it as a credit card. It’s real nice especially for office supplies and gas, which are always a pain in the ass and can get real expensive. But I always wondered why it wasn’t just a 6 month promotion, the way other credit cards work it.

Driving home from an all night party, it suddenly dawned on me why they always give 1% back. It’s because they make 3% on each and every transaction that you swipe your card for! Visa, Mastercard, American Express - they all charge the merchants 3%! So if you go and buy $100 worth of groceries, Walmart only sees $97 for that transaction. The other $3 goes to Paypal. (And your 1% is paid to you from that…)

You see, Paypal encourages you to use their debit card to shop, so that they can make their 3%. Then, they give you 1%, keeping 2% for themselves. It truly is genious.

In your business, is it possible to do something similar? Can you offer an ongoing promotion that allows you to make more money, by giving your customers some of it? The web publishing business is full of promotions like this. Think Commission Junction and LinkShare. Even Google is getting into this ‘referral’ game.

But take the mom and pop hardware store. How about offering your customers free in-house financing for 60 days with a 19.9% interest rate thereafter? I bet they will spend more initially, and you could make some good money on the payments! Not only that, but if you get into trouble, you can sell those receivables to the bank for cash right now…

Apply for a 3.75% Checking Account!

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3 Responses to "Paypal’s Business Mastery"

1 | Kyle Eslick

September 2nd, 2007 at 7:27 pm

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You nailed it right on the head. Paypal (which is owned by eBay) is a brilliant business model. Also, because they are owned by eBay, eBay can refuse to use any competition (such as Google Checkout), crippling that competition from the start.

Couple quick things about your credit card figures (as I worked in the industry for 6 years):

Visa gets 2% (they keep 1% and the other 1% goes to the credit card bank like Bank of America or whoever)
MasterCard gets 2% (they keep 1% and the other 1% goes to the credit card bank like Bank of America or whoever)
American Express and Discover are much higher, which is why many businesses only accept Visa and MasterCard. I think American Express is 4% and Discover is 5%. They both serve as the bank, in addition to being the issuer, so they keep all of it unless they give part of it back to the customers in a similar fashion to how Paypal does it.

Now, that is more of an FYI than anything else, as the figures presented in your post were more for illustration than anything. :)

2 | Jason Drohn

September 3rd, 2007 at 8:41 am

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Thanks for the comment Kyle! That is all very interesting information..

I see now why American Express and Discover aren’t accepted everywhere, like Visa and Mastercard is. What I find interesting is when you go to Walmart and try to pay with a debit/credit card, it automatically makes you pay with debit. Is that because there are no fees for the merchant attached?

3 | Kyle Eslick

September 3rd, 2007 at 5:09 pm

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Actually, I’m not sure because I worked on the credit card side. The dispute/fraud processes are a little different when processing a debit over a credit (because signature is easier to forge than a PIN number) so that might be why they default to Debit when using a debit card that also allows credit transactions.

Visa/MasterCard are the processers, but the banks are the ones that front the money and handle all of the servicing. When you add in that Visa/MasterCard get to make all the rules and rulings on issues that come up, they really have it good. The banks get 1% of every transaction (with Visa/MC getting the other 1%) and they also collect late fees, finance charge, etc. That is why they don’t care if you pay your bills every month and don’t carry a balance, because they are still making the 1% of all your purchases.

Need any other info? I have a lot of worthless knowledge in this area, so I’ll do my best! :)

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