For Christmas, I finally got an Xbox 360. Not that I have a tremendous amount of time to play, but when I get the chance I enjoy it immensely! Today, I stopped by GameStop to see what kind of new games they got in. It is my third stop there since Christmas!
You might be asking yourself, “Why would I shop there? Doesn’t Best Buy do the trick?”
Well it does, but the customer service doesn’t quite stack up. You see, at GameStop, the employees stay ridiculously well informed. They know what games are good, what ones aren’t, and why. Its a passion for them.
Regrettably, video games aren’t a niche that I keep terribly up to date on. I should, but there are only so many hours in a day. I don’t spend too much time watching videos of game play or checking out the reviews, but I do know what I like. Apparently, the guys at GameStop do to!
Walking out of the store, bags in hand - it occurred to me that customer service is the reason I go there. Taking someone else’s advice on what is a good game and what isn’t saves me a ton of time. After that thought occurred to me, I started wondering how many other people felt the same way.
Whether this is the case or not, GameStop would do well by purchasing each of their store associates a membership to a game rental place like GameFly.com. It would give the store an added perk to entice gamers behind their sales counters, as well as provide a reason to stay up to date on all the current releases.
Which brings up my next point… Do you make sure that your customer service stays up to date? Do you make sure that they are experts? You, as a business owner, have the responsibility to your customers to make sure your people are well informed. Whether it’s a magazine subscription, sending a team out to a conference, or allowing your employees a bit of time away from the office for some classes - it’s up to you to make that difference. Plan it in your budget for this year!
I know one thing - I can’t wait for Ninja Gaiden II to come out!